Returns & Exchanges
60-day returns
Changed your mind? Not quite the right size? Send it back within 60 days of delivery for a full refund — your first U.S. return label is on us.
Start a return
Enter your order number (it begins with FV-) and the email you used at checkout.
Our policy
- Returns are accepted within 60 days of delivery.
- Pieces must be unworn, in original condition and packaging (pouch, box and card).
- Refunds go back to your original payment method, including Klarna and Afterpay.
- Your first return label within the U.S. is free; additional labels on the same order are $5.95, deducted from your refund.
- Original shipping charges are non-refundable unless your item arrived faulty or incorrect.
- Gift returns are refunded as an Finevow e-gift card to the gift recipient.
Exchanges
The quickest way to exchange a size or style is to return your original piece and place a new order — that way your new piece ships straight away rather than waiting for your return to arrive. If you'd rather we hold a size for you, contact us and we'll reserve it for 7 days.
Exclusions
- Engraved and personalized pieces are made for you and are final sale unless faulty.
- Earrings can be returned only with their hygiene seal intact.
- Gift cards and items marked final sale cannot be returned.
- Pieces that show signs of wear, damage or alteration after delivery.
Faulty or damaged?
Every piece is covered by our 2-year warranty. If something arrives damaged or develops a fault, contact us with your order number and a photo and we'll repair or replace it free of charge — no need to wait for a refund.