How can we help?

Orders placed before 2pm ET Monday–Friday leave our studio the same day. Orders placed after the cut-off, on weekends or on U.S. public holidays ship the next business day. Engraved pieces need one extra business day.

Standard shipping (3–5 business days) is $6.95 and free on orders of $75 or more. Express shipping (1–2 business days) is $14.95. All orders ship fully tracked and insured.

You'll receive a shipping confirmation with a tracking link as soon as your order leaves us. You can also enter your order number and email on our Track Your Order page at any time.

We move quickly, but if you contact us within one hour of placing your order we'll do our best to update the address, swap a size or cancel it. Once an order has shipped it can be returned under our 60-day policy instead.

We ship to P.O. boxes and APO/FPO/DPO addresses via USPS with Standard shipping. We currently ship within the United States only — international delivery is coming soon.

You have 60 days from delivery to return unworn pieces in their original packaging for a full refund to your original payment method. Your first return label within the U.S. is free.

Visit our Returns page and enter your order number and email. We'll email a prepaid label and packing instructions. For exchanges, simply return the original piece and place a new order — it's the fastest way to get the size or style you want.

Engraved and personalized pieces are made just for you, so they can't be returned or exchanged unless they arrive faulty. Earrings are returnable only if the hygiene seal is intact.

We inspect returns within 3 business days of arrival and refund to your original payment method straight away. Banks typically take 5–10 business days to show the credit. Klarna and Afterpay refunds adjust your remaining installments.

The most accurate way is to measure a ring that already fits the intended finger and compare its inside diameter with our ring size chart. You can also wrap a strip of paper around your finger, mark where it overlaps and measure the length in millimeters to find your circumference.

Choose the larger size, especially for wider bands (over 4mm) or if your knuckles are larger than the base of your finger. Fingers swell in warm weather and later in the day, so measure in the afternoon.

A 16" chain sits at the collarbone and 18" falls just below — the most popular choice for pendants. 20" suits higher necklines, and most of our chains include a 2" extender so you can adjust for your dress.

Our vermeil and pavé rings can't be resized without damaging the finish, but you can exchange for a different size within 60 days (non-engraved pieces).

Gold vermeil is a thick layer (2.5 microns) of 18ct gold over a solid 925 sterling silver base. It's hypoallergenic, long-lasting and far more durable than standard gold plating. All of our silver is recycled.

Yes. Our pieces are nickel-free and made on 925 sterling silver, so they're suitable for most sensitive skin. Earring posts are always sterling silver.

We recommend taking your jewelry off before showering, swimming, exercising or applying perfume and lotion. Water won't instantly harm it, but chlorine, salt water and cosmetics dull gold vermeil over time.

Every piece is covered for two years against manufacturing faults — including stone loss, broken clasps and plating wear under normal use. Contact us with your order number and a photo and we'll repair or replace it.

Yes — engraving is complimentary on every engravable piece. Add your text at checkout on the product page before adding it to your bag.

Up to 20 characters on rings and bracelets and up to 12 on lockets and discs, including spaces. We engrave in a classic serif typeface; letters, numbers, & and ♥ are supported.

Engraved pieces ship within 1–2 business days. If you need an engraved piece for a specific date, choose Express shipping or contact our concierge team.

Because engraved pieces are personalized, they're final sale unless faulty. Please double-check spelling and dates before you order — we engrave exactly what you enter.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Link, plus Klarna and Afterpay where available. Payments are processed securely by Stripe — we never store your card details.

Choose Klarna or Afterpay at checkout to split your purchase into four interest-free payments, taken every two weeks. The first payment is taken when your order is placed. Eligibility is decided by the provider.

Sales tax is calculated at checkout based on your shipping address, in line with each state's rules.

Enter your code in the bag or at checkout and select Apply. Only one code can be used per order. See our Discounts & Offers page for current codes.

A complimentary 30-minute virtual styling appointment with one of our stylists. We'll help you choose bridal jewelry for your neckline, coordinate bridesmaid gifts and plan engraving timelines.

Yes. Orders of five or more of the same style for your bridal party receive 15% off, and our concierge team can arrange individual gift wrapping and messages.

We recommend ordering 4–6 weeks before the day. That leaves time for try-on, a size exchange if needed, and any engraving.

No — you can check out as a guest. An account lets you track orders, save addresses and a wishlist, and add your wedding date for a personalized countdown.

Contact our Customer Care team from the email address on your account and we'll help you regain access securely.

Every marketing email includes an unsubscribe link at the bottom. Order and shipping emails are transactional and will still be sent.